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{
"count": 25,
"next": null,
"previous": null,
"results": [
{
"id": 19,
"user_type_id": 1,
"user_type": {
"name": "Customer"
},
"name": "Am I protected against accidental damage?",
"content": "Yes, we ensure all Vanuse drivers carry ‘goods in transit’ insurance. Customers must make sure all items are packed correctly in sturdy packaging suitable for the journey."
},
{
"id": 15,
"user_type_id": 1,
"user_type": {
"name": "Customer"
},
"name": "Are my credit/debit card details secure?",
"content": "Yes, we use a secure payment gateway called Stripe UK. They process your payment and are fully secure and PCI DSS compliant."
},
{
"id": 18,
"user_type_id": 1,
"user_type": {
"name": "Customer"
},
"name": "Are the drivers and vehicle checked?",
"content": "Yes, all Vanuse drivers have to pass a regular criminal background check and the vehicles are all inspected for safety."
},
{
"id": 21,
"user_type_id": 1,
"user_type": {
"name": "Customer"
},
"name": "Can I pre-book?",
"content": "Yes, you can pre-book a trip up to 30 days in advance. Just choose the LATER option."
},
{
"id": 2,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "Can I ride in the van with the driver?",
"content": "At Vanuse drivers always want to help our customers as much as possible and are happy to offer a seat in the van to the destination, The number of seats available depend on the size of the van you require and if you have requested a helper. Please confirm this with the driver when they call you to confirm the estimated time of arrival. This is a free courtesy service and is at the drivers discretion. Vanuse Customer Service is always available to help you with any questions."
},
{
"id": 17,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "Can I track my goods?",
"content": "Not at the moment. But we’re working on adding this feature to our App and website. You will receive regular updates on the drivers progress."
},
{
"id": 10,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "Do I help load and unload the van?",
"content": "When customers request a trip they can request driver assistance for a small fee. You will see on the booking if the customer has requested your help to load and unload."
},
{
"id": 20,
"user_type_id": 1,
"user_type": {
"name": "Customer"
},
"name": "Do I load the van myself?",
"content": "Yes, but before you submit a trip request you have the ability to ask for driver assistance for a small fee."
},
{
"id": 11,
"user_type_id": 1,
"user_type": {
"name": "Customer"
},
"name": "How are the fares calculated?",
"content": "You will see an accurate fare estimate before you confirm your trip. As with a taxi, Vanuse has a standing charge, plus a small charge per mile and per minute."
},
{
"id": 26,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "How can I delete my Driver Account?",
"content": "On the Vanuse Driver mobile app, click on the 'My Profile\" page and at the bottom of the page you will see 'Delete this profile\". Click here and your data will be deleted from the Vanuse platform. Please note, there is no way to recover the data once it has been deleted."
},
{
"id": 3,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "How do customers find me?",
"content": "Vanuse cover all advertising. When you identify as ‘available’ in the app, you will automatically start to receive notifications of new trip requests directly to your smartphone."
},
{
"id": 12,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "How do customers pay?",
"content": "Vanuse is a cashless experience, once the trip is complete the money is automatically debited from the customers credit/debit card or by bank transfer (please contact us for our bank details)."
},
{
"id": 5,
"user_type_id": 1,
"user_type": {
"name": "Customer"
},
"name": "How does Vanuse earn money?",
"content": "Vanuse take a small percentage of each fare to cover the costs of admin, technology and advertising."
},
{
"id": 13,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "How do I get paid?",
"content": "Money will be transferred straight into your bank account. You can keep track of all your earnings via the Vanuse app."
},
{
"id": 16,
"user_type_id": 1,
"user_type": {
"name": "Customer"
},
"name": "How do I pay?",
"content": "Once the ride is complete, the fare is automatically debited from your credit/debit card, or from your PayPal account."
},
{
"id": 22,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "How long will I have to wait?",
"content": "This depends on peak times but we aim for a wait time of less than 60 minutes for Now bookings."
},
{
"id": 8,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "How much do I have to work?",
"content": "There is no minimum or maximum working hours – complete flexibility. Sign on whenever you want."
},
{
"id": 24,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "How much will it cost?",
"content": "Pricing is competitive and as in a taxi, determined by time, distance and the size of items or van you choose. You will see an accurate fare estimate before you confirm your trip."
},
{
"id": 25,
"user_type_id": 1,
"user_type": {
"name": "Customer"
},
"name": "How to Delete My Account",
"content": "On the Vanuse mobile app, click on the 'My Profile\" page and at the bottom of the page you will see 'Delete this profile\". Click here and your data will be deleted from the Vanuse platform. Please note, there is no way to recover the data once it has been deleted."
},
{
"id": 4,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "What are the driver terms and conditions?",
"content": "You can see the full driver terms and conditions on the website. The link is at the bottom of the website."
},
{
"id": 23,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "What can I transport?",
"content": "You can transport anything legal and fits in the van you have chosen. You can request a small, medium, large or extra large van."
},
{
"id": 14,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "What do I need to become a driver?",
"content": "Drivers license, a van with insurance and a smartphone."
},
{
"id": 7,
"user_type_id": 1,
"user_type": {
"name": "Customer"
},
"name": "Where can I download the app?",
"content": "Our app is available on the App Store and Google Play – download for free!"
},
{
"id": 9,
"user_type_id": 2,
"user_type": {
"name": "Drivers"
},
"name": "Where is Vanuse available?",
"content": "Vanuse is now available in London, Manchester, Birmingham, Brighton, Portsmouth, Bristol, Liverpool. Drivers are also available in the surrounding areas of these areas. The app will let you know if Vanuse is not yet in your area."
},
{
"id": 6,
"user_type_id": 1,
"user_type": {
"name": "Customer"
},
"name": "Will I get reviewed?",
"content": "Both Vanusers and Drivers will be asked to rate their experience."
}
]
}