About Us
Vanuse started in 2017 with a mission to provide a revolutionary and easy way to transport large items from A to B.
Today we have over 1,500 drivers across the UK and have helped over 20,000 customers.
Our drivers are at the heart of everything we do.
Vanuse is focussed on driver wellbeing and customer experience. We understand that happy drivers provide a higher quality of service and that equals happy customers.
Vanuse is proud to be considered one of the most ethical companies in the industry.
From its foundations, the company has always aimed to make a difference and improve people’s lives. This was not going to be at the expense of others. We treat our hard working partner drivers with the appreciation they deserve and with benefits that help their everyday lives. Our ethical outlook and respect for others is in the DNA of our business and always will be. We expect all our colleagues and customers to treat each other fairly and with respect. We have a zero tolerance to any form of hate or abuse.
We are helping support our drivers as they move to environmentally friendly vehicles.
This is an expensive transition for the vast majority of independent van drivers on the road. Vanuse is helping by paying the majority of all fares to the driver. We have also negotiated discounts from a major U.K. commercial vehicle manufacturer to help our registered drivers get into a newer, greener vehicle for less. We have also used our co-operative approach to negotiate other discounts, which our partner drivers use every day.
FAQ's
Where can I download the app?
Our app is available on the App Store and Google Play - download for free here.
Are the Driver and vehicles checked?
Yes, all Vanuse drivers have to pass a regular criminal background check and the vehicles are all inspected for safety.
How much does it cost?
Pricing is competitive and as in a taxi, determined by time and distance. You will see an accurate fare estimate before you confirm your trip.
How do I pay?
Vanuse is a cashless experience, once the trip is complete the money is automatically debited from the customers credit/debit card.
Are my credit/debit card details secure?
Yes, we use a secure payment gateway called Stripe UK. They process your payment and are fully secure and PCI DSS compliant.
What can I transport?
You can transport anything... Except live animals, so no tigers! You can request both small, medium, large and extra large vans depending on what you want to transport.
How long will I have to wait?
This depends on peak times but we aim for a wait time of less than 60 minutes.
Can I pre-book a date in the future?
Yes, you can pre-book a trip up to 30 days in advance.